Frequently Asked Questions
Everything you need to know about shopping with Croft Mill.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic delivery usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact. Please note that certain clearance or personalized items may be final sale.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all our retail products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.